Shipping policy

Shipping policy

1. Shipping Within Australia

We use Australia Post for all domestic deliveries, ensuring fast and reliable service across Australia. Orders are processed and dispatched from our Australian warehouse to provide seamless delivery.

2. Shipping Options & Delivery Timeframes

We offer the following shipping options through Australia Post:

  • Standard Shipping (3-7 business days) – Flat rate of $10 or free on orders over $149
  • Express Shipping (1-3 business days) – Flat rate of $19
  • Same-Day Dispatch – For orders placed before 12 PM (AEST) on business days.
    • Orders placed on Saturday and Sunday will be shipped the following Monday.
    • If a public holiday occurs, shipping may be delayed until Australia Post resumes operations.

Delivery times may vary based on location, public holidays, and Australia Post’s network.

3. Order Processing & Dispatch

  • Orders placed before 12 PM AEST are processed and dispatched the same business day.
  • Orders placed after the cutoff time or on weekends/public holidays will be processed the next business day.

4. Tracking & Notifications

  • Once your order is shipped, you will receive an email with a tracking number to monitor your parcel via Australia Post’s tracking portal.
  • Please allow up to 24 hours for tracking updates.

5. Shipping Restrictions

  • We do not ship to PO Boxes or Parcel Lockers for high-value electronic items.
  • Some remote areas may experience longer shipping times.

6. Lost or Delayed Parcels

  • If your order is delayed beyond the estimated timeframe, please check your tracking number first.
  • For lost or missing shipments, contact Australia Post first with your tracking number. If unresolved, reach out to our support team at [your email/contact page].

7. Returns & Refunds Policy

  • Buyer pays for the return shipping (Australia-wide).
  • Returned items must be in resalable or repairable condition.
  • If returned items are not considerably resalable or repairable, a refund will not be issued.
  • Any remaining warranty will be void if the product is found to be damaged, tampered with, or misused.
  • Strict action will be taken against suspicious return claims, and cases will be reported to our fraud management partner to maintain a risk-free platform.

8. Change of Address & Order Modifications

  • Once an order is placed, we can only update the shipping address if the order has not yet been processed. Please contact us immediately for any changes.