Terms of service

Effective Date: January 1, 2025

Welcome to AIRBONE CONNECT. Please read these Terms and Conditions carefully as they govern your use of our products and services. By purchasing or using any of our products, you agree to be bound by these Terms.

1. General Terms

These Terms and Conditions (“Terms”) apply to all users who purchase or access products and services from AIRBONE CONNECT. By using our website, purchasing our products, or engaging with our services, you agree to these Terms.

2. Refund Policy

We aim for your satisfaction with every purchase. If you are not satisfied with your product, you may return it within 30 days of receiving the product under the following conditions:

• The product must be in its original, unused condition.

• The product must be returned in its original packaging, including any accessories, manuals, and promotional items.

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

• Certain products, such as opened or personalized items, may not be eligible for refunds.

To initiate a return, please contact our customer support team at consumerseed@goairbone.com or consumerseed@goairbone.com.au or via WhatsApp at +61435310732.

3. Battery and Warranty Information

3.1 Battery

• The battery is considered a consumable part and has a limited warranty of one year. If a battery replacement is required during this period, please get in touch with us for assistance.

3.2 Manufacturer Defects

• If there are any manufacturer defects in the product, a piece-to-piece warranty may be claimed within the warranty period.

3.3 Warranty Claim Conditions

• The product must be returned:

1. Undamaged and in its original, unused condition.

2. Only for manufacturing issues.

3. Inside original packaging.

4. With all original accessories included for repair, reuse, and to reduce e-waste.

• Cosmetic damages, intentional water damage, alterations, or broken parts will not be covered under any warranty. Substantial reasoning will be required for any warranty claims outside of the defined conditions.

4. Data Protection and Privacy Policy

We are committed to protecting your privacy. This section outlines how we collect, use, and protect your personal data.

4.1 Data Collection

We may collect personal information such as:

• Contact Information: Name, address, email, phone number.

• Payment Information: Credit/debit card details, billing address.

• Usage Data: Information about your interactions with our website, products, and services.

4.2 How We Use Your Data

Your data is used for:

• Processing and fulfilling orders.

• Providing customer support.

• Improving our products and services.

• Sending marketing communications (only if you opt-in).

• Complying with legal obligations.

4.3 Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

4.4 Data Protection

We employ appropriate security measures to protect your personal data. However, no method of data transmission over the internet can be guaranteed as 100% secure.

4.5 Your Rights

You have the right to:

• Access, update, or delete your personal data.

• Withdraw consent for processing (when applicable).

For more information, contact our support team at consumerseed@goairbone.com or consumerseed@goairbone.com.au

5. Spamming and Marketing

We do not tolerate unsolicited marketing. If you have opted into receiving promotional emails or SMS messages, you can unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing communication.

• Contacting us directly at consumerseed@goairbone.com or consumerseed@goairbone.com.au to be removed from our mailing list.

6. Selling Data to Third Parties

We do not sell, trade, or rent your personal data to third parties. Your data may be shared with trusted service providers who assist us in fulfilling orders and services, but they are prohibited from using your data for any other purposes.

7. Data Usage for Analytics

We may use data analytics tools to improve our website and services. This information may include technical details such as browser type, device information, and usage patterns.

8. Security of Transactions

We use industry-standard security measures, such as encryption, to protect your payment and personal information. While we strive to ensure your data is secure, no internet-based transaction is entirely risk-free.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Updates will be reflected on this page with an updated effective date. Please review these Terms periodically.

10. Limitation of Liability

To the maximum extent allowed by law, AIRBONE CONNECT is not liable for indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase amount of the product or service.