Frequently Asked Questions

All AIRBONE CONNECT products come with a standard 1-year limited warranty from the date of purchase. This covers manufacturing defects and product malfunctions under normal usage conditions.

Our warranty covers defects in materials and workmanship. If your product stops working under normal use due to a manufacturing issue, we’ll repair, replace, or refund it based on the situation.

The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, water damage (unless the product is marked as water-resistant), normal wear and tear, or damage from improper installation.

Please contact us at consumerseed@goairbone.com with your order details, a description of the issue, and photos or videos showing the defect. We’ll guide you through the warranty process.

We accept returns within 30 days of delivery for unused, unopened products in original packaging. Return shipping costs may apply unless the product is faulty.

Once your returned product is received and inspected, your refund will be processed within 5–10 business days to your original payment method.

If the return is due to a defect or our error, return shipping is free. If it’s a change-of-mind return, you’ll be responsible for return shipping costs.

Please report it to us within 7 days of delivery by emailing consumerseed@goairbone.com with your order number and photos of the issue. We’ll take care of it promptly.

Yes. Refunds or replacements are only approved after product inspection. Items showing misuse, modification, or damage caused by the user will not be eligible.

No. All trademarks, logos, and brand elements of AIRBONE CONNECT and GO AIRBONE are protected. Unauthorized use is strictly prohibited and may lead to legal action. Written permission is required.

We collect personal information such as your name, email address, shipping address, payment details, and device/browser data to provide and improve our services.

Your information is used to process orders, provide customer support, manage your account, send updates, and improve your shopping experience on our website.

We do not sell your personal information. However, we may share data with trusted third-party service providers (e.g., payment processors, shipping partners) to fulfill your order and provide necessary services.

Yes. All payment processing is done securely via trusted providers such as Stripe, PayPal, and Afterpay. We do not store your full payment information on our servers.

Yes. We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

You may request to update or delete your personal information by contacting us at consumerseed@goairbone.com. We will respond within a reasonable timeframe.

No. Our website and services are intended for users who are 18 years or older. We do not knowingly collect data from minors.

We retain your data only for as long as necessary to provide our services and comply with legal obligations, unless you request deletion sooner.

You have the right to access, correct, or request deletion of your personal data. You can also object to certain types of processing and request data portability.

While your data privacy is our priority, please note that all trademarks, product names, and brand elements, including “AIRBONE CONNECT” and the “AIRBONE” logo under GO AIRBONE, are legally protected. Unauthorized use of these elements is strictly prohibited.