All policies are updated on 7th April 2025

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Terms & Conditions

Effective Date: 7 April 2025

At AIRBONE CONNECT, we are committed to delivering high-quality products and providing exceptional customer service. The following Terms & Conditions outline the terms and conditions applicable to the use of our products, websites, and services.

Note: This policy is effective from 7 April 2025. Customers who made purchases prior to this date will not be affected, as there are no substantial changes from the previous version of the policy.

Trademark and Intellectual Property Notice

The trademarks, including the logo for “AIRBONE” and the trademarked name “AIRBONE CONNECT” under the business entity “GO AIRBONE,” are the exclusive property of the brand owner. Any use, reproduction, or representation of these marks without prior written authorization is strictly prohibited and may result in legal action.

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1. General Terms

These Terms and Conditions (“Terms”) apply to all customers and users of AIRBONE CONNECT. By using our websites, purchasing our products, or interacting with our support and services, you accept and agree to comply with these Terms.

2. Refund Policy

Please, check latest version of our refund and warranty policies from our website and process further.

Check Warranty and Refund Policy here

3. Battery and Warranty Information

3.1 Battery

Batteries are considered consumable parts and are covered by a limited one-year warranty.
If a replacement is needed during this period, contact our support team for assistance.

3.2 Manufacturer Defects

Products with manufacturer defects are eligible for a one-to-one replacement during the warranty period.

3.3 Warranty Claim Conditions

The product must be returned under the following conditions:

Undamaged and in its original, unused condition.
Only for verified manufacturing defects.
In original packaging with all included accessories.
Returned to support repair, reuse, and e-waste reduction practices.

Cosmetic damages, intentional water damage, alterations, or broken parts due to misuse are not covered under warranty. Claims outside defined conditions require substantial justification.

4. Data Protection and Privacy Policy

4.1 Data Collection

We may collect personal data including:

Name, address, email, and phone number
Billing and payment information
Usage data (e.g., site interaction, product interest)

4.2 How We Use Your Data

To process orders and provide customer service
To improve product quality and user experience
To send marketing content (if opted in)
To comply with legal requirements

4.3 Data Retention

We retain your data only as long as necessary to fulfill our business or legal obligations.

4.4 Data Protection

We use appropriate technical and organizational measures to safeguard your data. However, no method of online transmission is 100% secure.

4.5 Your Rights

You have the right to:

Access, correct, or delete your personal information
Withdraw consent for marketing at any time

To exercise your rights, contact us at consumerseed@goairbone.com.

5. Spamming and Marketing

We do not engage in unsolicited communications. You may unsubscribe at any time via the unsubscribe link or by contacting us directly.

6. Selling Data to Third Parties

We do not sell, trade, or rent your personal information. Data may only be shared with service providers for order processing and support, and only under strict confidentiality obligations.

7. Data Usage for Analytics

We may use aggregated and anonymized data for analytics to help us improve our website, products, and services.

8. Security of Transactions

We use encryption and industry-standard security practices to protect your personal and financial information. However, all internet transactions carry some inherent risk.

9. Changes to Terms and Conditions

We may revise these Terms from time to time. Updates will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated Terms.

10. Limitation of Liability

To the maximum extent permitted by law, AIRBONE CONNECT shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the product or service in question.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia. Any disputes arising shall be resolved in the appropriate courts of Australia.